Return Policy

Overview

We want you to be completely satisfied with your experience on our pet-safe plant website. This return policy outlines the terms and conditions for returns, refunds, and exchanges related to our services and any products we may offer.

Digital Content and Services

Since we primarily provide informational content, guides, and resources about pet-safe indoor plants, most of our services are delivered digitally. Digital products and services are generally non-refundable once accessed or downloaded, unless otherwise specified.

Return Eligibility

If we offer physical products in the future, the following conditions apply:

• Items must be returned within 30 days of purchase
• Items must be in their original condition, unused, and with all original packaging
• Items must include proof of purchase
• Custom or personalized items may not be eligible for return

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using the provided return address
5. Once we receive and inspect the item, we will process your refund

Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. You will receive an email notification once the refund has been processed.

Non-Refundable Items

• Digital downloads and online content
• Gift cards
• Items damaged by misuse or normal wear and tear
• Items returned without original packaging or proof of purchase

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless otherwise specified.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include a replacement, repair, or full refund.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Us

If you have questions about returns or need to initiate a return, please contact us:

Uniqueunique
12 W 12th St
New York, NY 10032, USA
Phone: +1 (201) 477-8569
Email: info@uniqueunique.world